Frequently Asked Questions
Everything you need to know about our products, ordering, and policies.
⚠️ All products sold by Evexia Aminos are strictly for laboratory and research use only. They are not for human consumption, veterinary use, or any medical application.
Product Information
What are peptides?
Peptides are short chains of amino acids linked by peptide bonds. They serve as biological messengers that regulate various physiological functions such as metabolism, immune response, and cellular repair. Peptides are widely researched in fields like regenerative medicine, anti-aging, and metabolic studies.
How do peptides differ from proteins?
Proteins are long chains of amino acids, while peptides are shorter chains, typically containing fewer than 50 amino acids. This smaller size allows peptides to be more easily synthesized and studied in laboratory settings.
What types of peptides does Evexia Aminos offer?
We offer a range of research-grade peptides and amino acid compounds intended exclusively for in-vitro laboratory research. Please visit our Shop page for our current catalog.
What is the purity level of your peptides?
All of our peptides are 99.9% pure. Each batch is independently tested by a licensed third-party laboratory and accompanied by a Certificate of Analysis confirming purity and identity.
How should I store lyophilized peptides?
Store lyophilized peptides in a cool, dry place away from direct light. For long-term storage, we recommend keeping them in a freezer at -20°C. After reconstitution, refrigerate and use within 30 days.
What solvents should I use for peptide reconstitution?
The appropriate solvent depends on the specific peptide. Most peptides can be reconstituted using bacteriostatic water or sterile water. Please refer to the product’s COA or consult your laboratory protocols for specific guidance.
How long do reconstituted peptides remain stable?
Once reconstituted, peptides should generally be used within 30 days when stored properly in a refrigerator. Stability can vary depending on the specific peptide and storage conditions.
Are your peptides sterile?
Our peptides arrive in sterile, lyophilized (freeze-dried) form, sealed in research-grade vials. Reconstitution should be performed according to your laboratory protocols under sterile conditions.
Do your peptides contain additives or preservatives?
No. Our peptides do not contain additives or preservatives. They are pure research-grade compounds supplied in lyophilized form.
Can I request a specific peptide not listed on your website?
Please contact us at info@evexiaaminos.com with your inquiry and we will do our best to accommodate your research needs.
Ordering & Payment
Do I need an account to place an order?
Yes. Creating an account confirms you are 21 or older, purchasing for professional research purposes, and legally authorized to handle these materials.
What payment methods do you accept?
We accept all major credit and debit cards. Payment information is processed securely through our PCI DSS-compliant third-party payment provider.
Is there an age requirement to purchase?
Yes. You must be 21 years of age or older to purchase from Evexia Aminos. By placing an order you confirm that you meet this requirement.
How do I place an order?
Browse our Shop, add products to your cart, and proceed to checkout. You will need to create an account and confirm your age and research use agreement before completing your purchase.
Where is my order confirmation email?
If you have placed an order but have not received a confirmation email, please check your Spam or Junk folder. If you find it there, mark it as Not Spam to ensure future emails land in your inbox.
Can I cancel or modify my order?
Orders may be canceled before they are processed and shipped by contacting us at info@evexiaaminos.com. Once an order has shipped it cannot be canceled or modified.
Shipping & Delivery
Where do you ship from?
All orders are processed and shipped from our U.S.-based facility.
Do you ship internationally?
We currently ship within the United States only.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method.
How long does it take to process an order?
Orders are typically processed and shipped within 1-2 business days of payment confirmation.
How do I track my order?
Once your order ships you will receive a shipping confirmation email containing your tracking number.
Do you offer discreet packaging?
Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents on the outside of the package.
What should I do if my package is lost or delayed?
Contact us at info@evexiaaminos.com within 7 business days of the expected delivery date and we will work to resolve the issue promptly.
Do you ship with cold packs or temperature control?
No. Our lyophilized (freeze-dried) compounds are specifically designed to remain stable without refrigeration during standard shipping conditions. Short-term exposure to temperature fluctuations during transit does not compromise product integrity.
Quality & Testing
Are your peptides third-party tested?
Yes. Every batch is independently tested by a licensed U.S.-based analytical laboratory to ensure accuracy, purity, and consistency.
What does your Certificate of Analysis include?
Every COA includes a verified batch number, comprehensive analytical data including purity and assay results, endotoxin testing results, and the testing laboratory name and verification date. All COAs are available in our COA Library.
Are your peptides tested for endotoxins?
Yes. Every batch is tested for endotoxins. Endotoxins are bacterial fragments that can negatively impact experimental outcomes even in trace amounts, so we test every batch to ensure reliable research performance.
How do I find the COA for my product?
All Certificates of Analysis are available in our COA Library on our website. Each product page also links directly to the relevant COA.
How often are COAs updated?
COAs are issued for every new production batch. Each time a new lot is released a new COA is generated and published in our COA Library.
Legal & Compliance
Are your peptides FDA-approved?
No. Our peptides are for research purposes only and have not been evaluated or approved by the FDA for human or veterinary use. Any non-research application may violate federal, state, or local regulations.
What does “For Research Use Only” mean?
It means our products are intended exclusively for in-vitro laboratory research by qualified professionals. They are not approved for human consumption, veterinary use, clinical testing, or any therapeutic application.
Can I use your peptides for human consumption?
No. Human or veterinary use of our products is strictly prohibited. Misuse of these products may violate applicable laws and regulations.
Do I need a prescription to buy peptides from your site?
No prescription is required. However you must be 21 or older, agree to our Research Use Only policy, and confirm you are purchasing for legitimate laboratory research purposes.
Why can’t you provide dosage or usage instructions?
Our products are sold strictly for research use only. Providing dosage or usage instructions for human or veterinary use would be inconsistent with our Research Use Only designation and applicable regulations.
Is Evexia Aminos a compounding pharmacy?
No. Evexia Aminos is a research chemical supplier and is not a compounding pharmacy under Section 503A, nor an outsourcing facility under Section 503B of the Federal Food, Drug, and Cosmetic Act.
Returns & Refunds
Can I return an item?
Unopened and sealed products may be returned for a full refund or replacement within 30 days of delivery. Please contact us at info@evexiaaminos.com with your order number and reason for return.
What if my product arrives damaged?
If your product arrives damaged, contact us at info@evexiaaminos.com within 48 hours of delivery with photos of the damaged item and packaging. We will work to resolve the issue promptly.
How long does it take to process a refund?
Approved refunds are processed within 5-7 business days after the returned product is received or the issue is validated. Refunds are issued to the original payment method.
What if I received the wrong product?
If you received an incorrect product, contact us at info@evexiaaminos.com within 48 hours of delivery and we will arrange a replacement at no additional cost.
How do I contact customer support?
Email us at info@evexiaaminos.com. We aim to respond to all inquiries within 1 business day.
Legal Disclaimer
By purchasing from Evexia Aminos, you acknowledge that these products are for laboratory research use only. Evexia Aminos assumes no liability for misuse, improper handling, or applications outside of legally authorized research. Customers are responsible for ensuring compliance with all applicable laws in their jurisdiction.
